CustomerExcellence is designed to focus on service skills that secure, build, and sustain customer relationships. By valuing these relationships and listening to their needs, customers reward organizations by moving from “satisfied” to “loyal.” This is the ultimate compliment a customer can pay to an organization.
Creating Loyalty through Passion and Commitment.
This is accomplished through the following system:
It’s Not What You Say, It’s How You Say It
Does It Matter Who’s Wrong?
[Dealing with Irate Customers]
Customer Excellence Coaching and Reinforcement Program
Focuses on giving managers/supervisors coaching tools and skills that impact attitude, behavior, and performance. The program includes the following: “Role of the Coach ” “Coaching and Intervention Process” “Reinforcement System” Measure/Follow-Up Program Everybody Sells is presented in a four-hour session. A follow-up and reinforcement session are part of the Learning System.